Your website is getting traffic, you have an awesome product or service and it seems like everyone is in love with what your business is doing. Then why aren’t you making any sales?
It’s a question that online business owners are faced with every day, but when you’re looking for answers, are you looking in the right place? After all, the issue may not be with your products or services; it may be with your refund policy.
Is your refund policy killing sales? Most consumers who shop online check out a business’s refund policy before they decide to buy. This is true of any kind of business; whether your company sells products or services. Consumers want to know that if they’re not happy with the services or products that they receive, that they have a way to get their money back.
Let’s take a deeper look into this and discuss 3 ways your refund policy may be killing sales:
1. You have no refund policy
The easiest way that your refund policy can kill your sales is by simply not having one. If you don’t have a refund policy in place, consumers won’t know if they’re going to be able to get their money back or not and that’s a thought that doesn’t sit well with people. Sure, they could email and ask, but most people won’t ever take the time out and make that extra step. On top of that, even if a person does email your company and asks about what the refund policy is, unless it’s placed in public view (on your website), most people won’t feel confident about it. They won’t know for sure if the reply is coming from a person of authority of if it will be honored in the event that there’s a problem. Continue reading







